Process Modeling and Problem Solving: Connecting Two Worlds by BPMN

Business Processes (BPs) are the key instrument to understand how companies operate at an organizational level, taking an as-is view of the workflow, and how to address their issues by identifying a to-be model. In last year’s, the BP Model and Notation (BPMN) has be come a de-facto standard for m odeling processes. However, this standard does not incorporate explicitly the ProblemSolving (PS) knowledge in the Process Modeling (PM) results. Thus, such knowledge cannot be shared or reus ed. To narrow th is gap is today a challenging research area. In this paper we prese nt a framework able to capture the PS knowledge and to improve a workflow. This framework extends the BPMN specification by incorporating new general-purpose elements. A pilot scenario is also presented and discussed. Keywords—Business Process Management, BPMN, Proble m Solving, Process mapping.